Lucky Circus Casino Terms & Conditions

1. About these terms

These Terms & Conditions apply to your access to and use of the Lucky Circus Casino website, account features, games, payment services and related products. By accessing the website or using any part of the service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be displayed with the relevant product or offer and form part of these terms. If a specific game rule or promotion condition conflicts with a general provision, the specific rule will apply to the extent of that conflict.

You are responsible for reading the current version of these terms before using the service. We may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, security needs, changes to the service or changes to how games and account features operate.

The service is intended for people who are legally permitted to use online gambling services in their location. Gambling laws can differ between Australian states and territories and may also change. You must check the rules that apply to you before using the website. We do not ask you to use the service where doing so would be unlawful.

Definitions

• Lucky Circus Casino, we, us and our refer to the Lucky Circus Casino service and the party responsible for making it available.
• You and your refer to the person accessing the website or holding an account.
• Website refers to the Lucky Circus Casino website, mobile interfaces and related online pages.
• Services refers to available games, account functions, payment options, promotions and other features provided through the website.

2. Eligibility and your account

You must meet the minimum legal age and any other eligibility requirements that apply in your location before opening or using an account. You must not create an account on behalf of another person, allow another person to use your account or use the service if you are prohibited from gambling.

When registering, you must provide information that is accurate, complete and current. This may include personal, identity, location and payment information. You must update your details if they change. We may request documents or other information to verify your identity, age, address, source of funds or right to use a payment method.

An account is personal to you. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly notified us of unauthorised access. Do not share passwords, authentication codes or other security information. We may require you to change login details where we believe account security has been affected.

You may generally hold only one account unless we expressly permit otherwise. Duplicate, linked or related accounts may be reviewed where they appear to have been created to avoid a restriction, obtain an unfair benefit or interfere with the operation of the service. We may close or restrict accounts that do not comply with these requirements.

Your responsibilities

• Use the website only for your own lawful and personal purposes.
• Provide truthful information and cooperate with reasonable verification requests.
• Keep your account, device and payment details secure.
• Use only payment methods that are in your name or that you are authorised to use.
• Tell us promptly if you suspect fraud, unauthorised access or any other security issue.
• Make sure your use of the service is permitted in the place where you are located.

3. Deposits, withdrawals and gameplay

Available deposit and withdrawal methods are shown on the website. Before making a transaction, check the information provided for the selected method, including any applicable conditions, processing requirements or fees. We do not control delays caused by banks, card issuers, payment providers, telecommunications networks or other third parties.

You must use a payment method that belongs to you or that you are authorised to use. Transactions may be reviewed for security, fraud prevention, identity verification and legal compliance. A transaction may be delayed, declined, reversed or cancelled where information is incomplete, a payment method is not accepted, a security concern is identified or the transaction does not comply with these terms.

You should not deposit funds with the intention of using the account as a bank account, transferring funds for another person or supporting unlawful activity. We may ask about the purpose or source of funds and may limit account activity while checks are completed. Any returned or reversed payment remains your responsibility where the reversal resulted from your action, your payment provider or a breach of these terms.

Games are played using the instructions, rules and information displayed for the relevant game. You should review those rules before playing. A game round may be treated as completed when the result is recorded by the service. If there is a technical interruption, the recorded game data and transaction history may be used to determine the outcome, subject to applicable requirements.

We aim to provide accurate account balances, game results and transaction records. If an obvious error, system fault or pricing mistake occurs, we may correct the error and take reasonable steps to restore the position that would have applied without it. We may void or adjust activity affected by a technical error, software fault, communication failure or other material irregularity.

Promotions and promotional funds

Promotions, bonuses and other offers may be subject to separate conditions. Those conditions may include eligibility rules, participation requirements, qualifying transactions, game restrictions, expiry provisions or limits on use. You should read the complete promotional conditions before accepting or using an offer.

We may refuse, withdraw or correct a promotion where it has been obtained through error, misuse, multiple accounts, automated activity, collusion or any conduct that creates an unfair advantage. Promotional funds are not the same as cash funds and may not be withdrawable until all applicable conditions have been met.

4. Responsible gambling, privacy and fair use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or affected by another substance.

Account tools may be available to help you manage your play, such as deposit controls, session reminders, activity information, time-out options or self-exclusion. Availability and operation may depend on the service and the rules that apply to your location. If you think gambling is becoming difficult to control, stop playing and seek support from an appropriate gambling help service or health professional.

Information about you is handled in accordance with the applicable privacy information for the website. This may include information collected during registration, identity checks, payments, customer support, website use and responsible gambling assessments. Information may be used to provide the service, maintain security, meet legal obligations, prevent fraud, manage risk and communicate with you.

You must not misuse the website or interfere with its operation. Prohibited conduct includes attempting to bypass security controls, using malicious software, manipulating games, exploiting a technical weakness, using automated systems without permission, engaging in fraud, collusion or money laundering, or submitting content that is unlawful or harmful.

• Do not use the service to conceal the source or destination of funds.
• Do not allow another person to access or operate your account.
• Do not attempt to gain an advantage through software, bots, scripts or technical exploitation.
• Do not publish or transmit material that infringes another person's rights or threatens the security of the website.
• Do not use the service in a way that could damage its availability, integrity or reputation.

5. Suspension, liability and general provisions

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information cannot be verified, a security or fraud concern exists, activity may be unlawful, or continued access could create risk for you, us or another person. We may also suspend services for maintenance, technical issues, legal reasons or circumstances outside our reasonable control.

If an account is closed, we may carry out reasonable checks before dealing with any remaining balance. Funds may be withheld, returned or adjusted where required by law or where they relate to fraud, unlawful conduct, a breach of these terms or an unresolved transaction issue. Closing an account does not remove obligations that arose before closure.

The website and services may not always be available, uninterrupted or free from errors. To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, failures of your equipment or internet connection, third-party payment services, unauthorised access resulting from your failure to protect account details, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other mandatory requirements. Where a limitation is not permitted, it will apply only to the maximum extent allowed by law.

Intellectual property and website content

The website, its design, text, graphics, software, branding and other content are protected by intellectual property and other applicable laws. You may use the website only for personal, lawful access to the services. You must not copy, reproduce, modify, distribute, reverse engineer, publish or commercially exploit website content unless you have written permission or the law permits you to do so.

Questions, complaints and governing rules

If you have a question or complaint, review the support and complaints information available on the website and provide the requested account or transaction details. We may need time to investigate, verify records and request further information. You should keep copies of relevant messages, transaction records and screenshots.

These terms are intended to operate together with any applicable privacy information, game rules, promotion conditions and responsible gambling information. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Your use of the website remains subject to the laws and mandatory requirements that apply to the relevant service and location.