Privacy Policy

About this policy

This policy applies to personal information connected with your use of Lucky Circus Casino, including information provided through the website, account area, customer support channels and related digital services. Personal information means information that identifies you, or could reasonably be used to identify you, either on its own or together with other information.

By using the website or opening an account, you should read this policy together with the website terms and any notices shown when information is collected. Some pages, forms or services may provide additional privacy information for a particular activity. If there is a specific notice for that activity, it should be read alongside this policy.

We try to keep personal information accurate, relevant and limited to what is reasonably needed for the purposes described here. We may update this policy when our services, technology or privacy practices change. The latest version will be made available on the website, and the updated version will apply from the date it is published unless a different date is stated.

Your responsibility

Please provide information that is complete and accurate, and tell us if important details change. You should also keep your account login details confidential and avoid sending sensitive information through public or unsecured channels. If you believe that your account or personal information has been accessed without permission, contact support as soon as possible.

Information we may handle

The information collected depends on how you use the site and which services you request. We generally handle the following types of information:

• Account details, such as your name, date of birth, residential information, username, contact details and other information needed to create and manage an account.
• Verification information, which may include identity documents, proof of address, photographs, other checks and records of the steps taken to confirm your identity and eligibility.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction dates, amounts, account balances and related financial or transaction information. Payment providers may handle some payment details directly under their own privacy terms.
• Communications and support information, including messages, enquiries, feedback, complaints, account notes and records of interactions with customer support.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, access times and information about how you use the website.
• Cookie and similar technology information, including identifiers and preferences that help the website remember settings, measure performance, maintain security and understand website usage.
• Information relating to account safety, responsible use, fraud prevention, suspicious activity, disputes, payment risks and other checks needed to protect players and the service.

We may receive information directly from you, automatically from your device or browser, from payment and verification providers, or from other service providers that help operate the website. Where information is obtained from another source, it will generally be used for the purposes described in this policy or explained to you at the relevant time.

Sensitive information and documents

Only provide documents and personal information through the account or support channels intended for that purpose. Verification documents may contain information that requires additional care. We use these materials only where they are needed for account checks, security, legal or operational requirements, and access is limited to people or providers who need the information for an authorised purpose.

How and why information is used

Personal information is used to provide and administer the online casino service. This includes opening and maintaining accounts, processing account requests, recording activity, responding to enquiries and providing customer support. We may also use information to personalise basic account or website functions, troubleshoot problems and improve the usability and performance of our services.

• To verify identity, eligibility and account information before or during the use of relevant services.
• To process deposits, withdrawals and other transactions, and to investigate payment issues or disputes.
• To conduct security, anti-fraud, anti-money laundering, responsible gaming and other risk checks where appropriate.
• To detect, prevent and investigate unauthorised access, misuse of accounts, prohibited activity, technical attacks and other threats.
• To communicate with you about your account, transactions, service updates, support matters, policy changes and other important information.
• To send marketing communications where permitted and where you have provided consent or another permitted basis applies. You can withdraw consent to marketing at any time.
• To meet legal, regulatory, tax, accounting, court, law enforcement or other official requirements that apply to the service.
• To analyse website use, produce aggregated statistics, test features and maintain the reliability and security of the platform.

We do not use personal information for purposes that are unrelated to the reason it was collected unless the new use is allowed, reasonably expected or explained to you. Where a decision or check may affect your account, we may review relevant information to protect the service, meet an obligation or manage risk.

Sharing information

We may share information with service providers that help us operate the website and provide services, including hosting, technology, identity verification, payments, fraud prevention, customer support, communications, analytics, security and professional assistance. These providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures.

Information may also be disclosed where necessary to protect players, the public, our service or our legal rights; to investigate suspected fraud or unlawful activity; to respond to valid legal or official requests; or in connection with a business change. We do not sell personal information as a general business practice. If information is transferred or accessed across borders by an authorised provider, appropriate steps are taken to support its protection.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or identifiers stored on your device or accessed through your browser. We may use cookies and similar technologies to keep the website functioning, remember preferences, maintain sessions, support security, understand traffic and improve the service. Some cookies may be placed by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you restrict necessary cookies, some account or website features may not work correctly. Browser controls vary, so check the help information for your chosen browser. Where a separate cookie notice or preference tool is displayed, it may provide additional choices.

Security

We use reasonable technical, administrative and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission, staff guidance and restrictions on who can view information. No website, device or electronic transmission can be guaranteed to be completely secure, so you should also take care with your passwords, devices and communications.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical and legal limitations.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may ask us to provide access to the personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that is no longer needed. You may also ask questions about how your information is used and request an explanation of a privacy practice.

How to exercise your choices

For access, correction or deletion of your data, or to withdraw consent to marketing, email support@luckycircuscasino.click. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before completing a request, especially where the request involves account information or verification documents.

1. Access: ask for a copy of personal information associated with your account, subject to applicable exceptions and the protection of other people’s information.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
3. Deletion: ask us to remove personal information that no longer needs to be held. Deletion may not be possible where information must be retained for legal, security, dispute or operational reasons.
4. Marketing consent: withdraw consent by contacting support@luckycircuscasino.click or by using an unsubscribe option in a marketing message, where one is available. Service messages about your account may still be sent when necessary.

We will consider and respond to privacy requests within a reasonable time. A request may be refused or limited where permitted or required, including where fulfilling it would compromise security, affect another person’s privacy, interfere with an investigation or conflict with a record-keeping obligation. If this happens, we will explain the position where we are able to do so.

Questions and complaints

If you have a question, concern or complaint about the handling of your personal information, contact support@luckycircuscasino.click first so the matter can be reviewed. Please include relevant details without sending unnecessary sensitive information. We aim to handle privacy concerns fairly, respectfully and in a timely manner.